Modernizing Enterprise-Level Software to Meet the Demands of a Global Userbase

The Main Challenges

The lack of full localization and multi-currency support made onboarding English-speaking teams difficult and slowed down daily operations.

For example, the system was originally tailored for the European market, with Euro pricing, metric units, and the DD.MM.YYYY date format. But as the company began expanding into the US and UK, this created friction. American and British users expected USD pricing, measurements in inches and pounds, and dates in MM/DD/YYYY format. The lack of localization led to confusion, input errors, and manual workarounds like currency conversion or reformatting dates. 

At the same time, core functionalities like webmail and storage needed performance improvements to support a growing business.

How Softacom Resolved the Main Challenges

To address these issues, we introduced a multi-functional management system designed for flexibility and global compatibility.

We implemented formatting logic that adapts numbers, dates, and currencies based on the currency used by the back office, switching between metric and Anglo-Saxon systems. 

We added support for multiple units of measurement, currencies, and languages. The platform originally supported European markets, and we extended it with full English-language support.

In total, we implemented support for 100+ unit types, not just the usual metric and imperial standards. This depth was required due to the industry-specific nature of the system, covering highly specialized formats used in printing, packaging, and logistics.

In addition, we conducted thorough testing, code reviews, and optimizations for several key features:

• Webmail management: Before implementing caching, our developer discovered that the data model used to retrieve emails was highly redundant. For example, loading just 267 emails resulted in a 6.4 MB payload and took over 10 seconds on the client side. After reworking the data model, the payload was reduced to just 191 KB, and the loading time dropped to around 1 second. Our team reduced payload size by over 97% and cut load times by 90%, dramatically improving the responsiveness of the Webmail feature.
• Storage management: optimized for better confidentiality and scalability. We also implemented support for third-party storage providers, such as Azure Blob Storage, Google Drive, and Dropbox. In the legacy version, all files had to be stored on the client’s own server, which created maintenance overhead and scaling issues. By integrating cloud storage options, we removed the burden of local storage management and enabled clients to store files in their own secure environments. This not only improved scalability but also enhanced confidentiality, since each user’s files now remain in their personal cloud space.

To identify hidden performance bottlenecks, we used internal tools and AI-assisted analyzers. These tools help us detect issues before they impact users, allowing us to optimize key areas like email processing, storage access, and onboarding flows with precision.

Together, these upgrades helped the company create a more consistent, user-friendly experience across borders and laid the technical foundation for confident global growth.

Also, our team gained a deep understanding of the project application, its architecture, infrastructure, and technical specifics. We transferred this knowledge to the client team so that they will be more confident and efficient with future development tasks.

Additionally, we analyzed further optimization opportunities and suggested several development paths for key system modules. As part of this effort, we prepared detailed technical specifications for the next iterations, helping the client plan future work with clarity and confidence.