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When Software Support Goes Beyond Bug Fixes
A support ticket usually starts with a simple request. Something stopped working, a user cannot complete a process. And in the end, a customer needs …
How to Turn Support Tickets Into a Modernization Roadmap
When planning a software modernization, teams often start with the technical inventory. Which applications are the oldest? Which frameworks are no lo…
When Maintainable Software Becomes a Support Problem
You can consider software technically maintainable and still, it can be painful to support. A development team may be able to change the code and ref…
15 Factors That Affect Software Migration
Software migration is often discussed as if it were a straightforward technical task. Like you take an existing application, move it to a newer techn…
How .NET Migration Reduces Technical Debt
Technical debt builds gradually. A .NET application that was well designed ten years ago accumulates outdated dependencies. Employees add a workaroun…
