Our employees spend a lot of time on manual paperwork instead of working with clients’ requests that’s why we want to automate these processes.
Also, we’d like to reduce our expenditure on marketing.
Our client sells different types of toys for children. As the number of clients was continuously growing, there appeared a necessity to develop a custom CRM system for business process automation.
The company contacted us with a request to build a solution for managing a client database and a history of interactions with clients, planning work, managing notifications, and actions, evaluating managers’ work, and reducing expenses on marketing efforts.
After analyzing a huge number of CRMs that are being used at enterprises of different types today, we created a list of system functions that are comprehensive and included these features in our project.
As a result of our work, our client managed to increase the efficiency of their client service which led to an increase in check averages.
They also managed to reduce their expenses thanks to automating marketing processes.
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