Our clients often complain about tiresome waiting in a queue.
We want to improve the quality of customer service.
We’d like to get data about the visitors of our bank offices to make our work better.
Banks try to attract clients by offering them not only high-quality banking services but also a pleasant atmosphere at their branches. The goal of our customer was to ensure the highest level of comfort for their visitors and to enrich the efficiency of interaction between the bank workers.
The client asked us to develop a system for queue management with a view to optimizing and organizing the visitor flow and facilitating the process of providing services.
The system of electronic queue management is an integrated hardware-software solution that allows optimizing the visitor flow management.
In accordance with the requirements of the client, we developed an electronic queue system with the following hardware components:
The system has the following functionality:
To make an appointment with a bank specialist, clients should use the bank’s website. They can find an appropriate time and data and get a mobile ticket in a message that is sent as an SMS to the phone number indicated at the time of signing up or to the email that was used for signing up.
The role of the system:
$ 297 000
As a result of the electronic queue implementation, our client can track, plan and manage the entire process of the client’s visit: from the moment of his/her arrival to getting the necessary services.
An electronic queue helped the bank to improve the process of providing services to the clients.
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